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How Do You Respond To Someone’s Bad Day? How do you respond when someone is ranting about their bad day?  How can you avoid getting caught up in the drama and frustration while helping to calm [...]

I had lost track of time and now only had 10 minutes to get to my next meeting!  I was going to be late and this was a talk for a client.  With my adrenaline flowing and my heart pumping, I [...]